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Thursday, October 11, 2018

Pilot Provides Forwarder Perspective on E-commerce Panel Discussion

John Hill, president and chief commercial officer, will participate in a panel discussion on Thursday, October 11, during the Cargo Facts Symposium in San Diego. John will represent the forwarder’s perspective in a dialogue about e-commerce and global expectations around package delivery, implications for freighter aircraft cargo and how airlines, airports and handlers are responding to industry demands of this category. At Pilot, e-commerce delivery in the H3D (heavy and hard to handle) category will account for at least 30 percent of overall business in 2018. Pilot recently integrated new last-mile-only solutions into its service offerings as a result of purchasing Minneapolis-based Manna Freight Systems this summer. The symposium is jointly produced by Cargo Facts Consulting and Cargo Facts.

Wednesday, October 3, 2018

Bravo National Customer Service!

It’s National Customer Service Week! Pilot would like to thank our talented and dedicated national customer service staff that works tirelessly to answer our clients’ needs and requests. They make sure each and every call is handled with an attention to detail unmatched in the industry. If fact, a hallmark of Pilot’s national customer service is hearing a friendly—not automated—voice on the other end. This team is prepared to answer the phone within the first three rings, even during peak times like the holiday season. Their ability to respond knowledgeably and resolve issues quickly are a big reason why Pilot is considered a world-class organization. So, thank you, Pilot national customer service team, for all you do to give Pilot customers the best experience possible!  

Friday, September 28, 2018

Pilot Receives Three More Industry Awards

Pilot was named as one of SupplyChainBrain’s 100 Great Supply Chain Partners, an annual peer-nominated industry honor. Over a period of six months, supply chain professionals submit vendors and providers whose solutions have made a significant impact on their company’s efficiency and overall supply chain performance.

In June, Pilot was awarded its 16th Ryder Carrier Quality Award. The commercial fleet management, dedicated transportation, and supply chain solutions company recognizes excellence through a variety of metrics, including on-time performance, claims handling, customer service, technology applications, economic value, and innovation for the last full calendar year.

For the ninth consecutive year, Pilot has been named to Inbound Logistics’ list of the top 3PL Providers. Each year, Inbound Logistics’ editors select the best logistics solutions providers by carefully evaluating submitted information, conducting interviews and online research, and comparing that data to their readers’ expanding global supply chain and logistics challenges to serve their unique needs better and with more efficiency.

Announced earlier this summer, Pilot received the nod as the top Airfreight Forwarder in Logistics Management magazine’s Quest for Quality. Pilot also scored top in both the on-time performance and value categories. This recognition is widely regarded in the transportation industry as the most important measure of customer satisfaction and performance excellence. Readers also rated providers on customer service, IT and equipment and operations.

Wednesday, September 26, 2018

Pilot Employees Get Active for Million Mile Support

Throughout September, Pilot is supporting Alex’s Lemonade Stand Foundation’s Million Mile fundraiser—the largest childhood cancer awareness challenge that funds research for cancer treatments and cures. During Childhood Cancer Awareness Month, employees are tracking their efforts to walk, run and bike, like Kevin Burrell, who works for Pilot Salt Lake City. At Pilot's corporate office, a volleyball match got employees into action and combined with 50/50 drawings, helped raised over $1,500 for the cause. Pilot launched its charitable initiative with ALSF this spring and has already donated over $50,000 to the foundation.

Thursday, September 13, 2018

Heavy, Hard-to-Handle Cargo Gets Easier at Pilot

In this Air Cargo World article, John Hill, president and chief commercial officer, talks about Pilot's service to the H3D niche of the e-commerce arena, with a core focus on the furniture and appliance markets.

Tuesday, August 21, 2018

Pilot Piscataway Becomes Company’s First FDA-Regulated Warehouse

Pilot’s largest logistics-only facility is now the company’s first FDA-regulated warehouse. Situated in Piscataway, NJ, the central location in the Northeast translates into several transportation advantages for customers: one-day point to most of the Northeast; two-day point as far south as Atlanta; and prime inbound container location for port of New York/Newark. One of its newest customers collects canned food donations, which necessitated the FDA certification. Pilot must adhere to certain pest control processes, cleanliness and sanitation standards and is subject to inspection by the FDA. Pilot’s eWMS system allows products to be handled as FIFO (first in, first out), ensuring perishables are rotated and expiration dates tracked. At 65,000 square feet, the Piscataway facility gives Pilot excellent leverage to handle a variety of warehouse needs in the U.S.

Tuesday, August 14, 2018

Pilot Freight Services Named Top Airfreight Forwarder for Second Consecutive Year

Pilot customers expect consistent, quality results and we are proud to deliver each and every time. This year’s ranking as the #1 overall airfreight forwarder in Logistics Management magazine’s Quest for Quality marks our 28th prestigious award from readers. We’re grateful that our dedication to both on-time performance and providing value was recognized with top scores in those categories.

This recognition is widely regarded in the transportation industry as the most important measure of customer satisfaction and performance excellence. Readers also rated providers on customer service, IT and equipment and operations.

Our Pilot team is working worldwide every day—and with our customers foremost in mind—to be the best transportation partner on the planet. We are delighted and honored to be acknowledged for excellence again this year.