On-time deliveries at an all-time high this holiday season

I want to take a moment to congratulate and thank everyone on the Pilot team for their hard work over the holiday season and in the months leading up to it. Not only did we handle a record number of shipments this year, but we did so while achieving an extremely impressive on-time performance.

This year’s holiday delivery rush was our best ever, delivering more than 40,000 televisions and other large items to consumers in the month of December. There's no doubt that the new technology solutions we launched this year aided in making our network more efficient and error-free. But it's also important to note that our success this holiday season -- and through the year -- would not be possible without our team of dedicated employees.

There is still large numbers of orders coming in after the holidays, but we anticipate that when the numbers are all in, our home delivery on-time performance rate will be well over 99 percent for the month of December, which is an incredible achievement during a notoriously difficult delivery season. Once again, thanks to the staff and Pilot community for making that possible!

Technology: It’s here to stay, so let’s embrace it and use it to our advantage

Supply & Demand Chain Executive recently asked me to share my thoughts on the technology advances that are helping propel our industry into a paperless environment. In an article that was published this week, I discussed not only what the industry is doing as a whole, but how Pilot’s use of technology is allowing us to really level the playing field and compete with the big guys.

Let’s be honest, our industry has not historically been the most tech savvy. However, in the past few years we have taken major leaps forward that have changed our business for the better. We have streamlined the process of delivery, allowing our customers to close the communication gap and ultimately solidify sales. With the introduction of Compass, we now have the tools and base we need to adapt and create more apps or add-ons that will continue to give us an advantage within the industry.

To read the full article, check out Supply & Demand Chain Executive’s website. And if you have any questions on the topic, feel free to leave a comment and I’ll be happy to get back to you.