Pilot recognized for excellent service and customer value

It's awards and ranking season in the shipping and logistics industry, and Pilot has once again been recognized by Inbound Logistics and Logistics Management magazines. These awards are a true reflection of the hours logged, calls answered, and overall customer service provided by Pilot employees across the globe.

I’m happy to tell you that we have, for the fifth year in a row, been named to Inbound Logistics’ Top 100 3PL Providers list. Continuing to make this list is a huge win for us. Our logistics program is still relatively new in the scope of Pilot’s history, yet we continue to grow and expand our services and market share.

We also received our 25th Quest for Quality award from Logistics Management, ranking second in the air freight category and first overall in value. We hold this award in high regards because it’s determined by a survey of the magazine’s readers, who are our customers. Logistics Management readers are some of the industry’s most influential shippers, who are asked to evaluate the providers they work with in order to calculate the rankings. To be placed this high in the rankings is a clear sign that we are doing something right and providing great customer service.

Everyone at Pilot enjoys winning awards. Who wouldn’t? However it’s not just hanging a plaque on the wall in our headquarters that gives us satisfaction, but the reasons that we earned them. Our dedicated employees are the reason we keep gaining recognition and I want to thank them for an incredible year so far. Great job, everyone! 

High praise for Pilot

More than anything else, Pilot’s success depends on our ability to provide our customers excellent value, and unmatched customer service. When you think about it, those two things are not only the core of our business, they determine the future of our company.

That is why I could not be happier to tell you that Pilot has been awarded a Quest for Quality Award from Logistics Management for the 21st time! For the first time this year, we were recognized not only in the Freight Forwarders category, but also as a Third Party Logistics provider. More importantly, among the freight forwarders we ranked number one in the nation in both the Value and Customer Service categories. This is great news for Pilot and a wonderful testament to our employees, who make the customer experience a great one.

In other good news, for the first time since adding third-party logistics services to our list of offerings, we were included in Inbound Logistics' Top 100 3PL Providers list. For a company that is relatively new to this sector of the industry, being recognized as a top provider nationally is remarkable. Our team has worked extremely hard over the past few years to build our 3PL services, and their success so far is only a hint of what is to come. Great work, everyone!

Thanks to the editors and readers for recognizing our hard work! And thanks to all of the Pilot employees who work hard for our customers every day.