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Thursday, October 11, 2018

Pilot Provides Forwarder Perspective on E-commerce Panel Discussion


John Hill, president and chief commercial officer, will participate in a panel discussion on Thursday, October 11, during the Cargo Facts Symposium in San Diego. John will represent the forwarder’s perspective in a dialogue about e-commerce and global expectations around package delivery, implications for freighter aircraft cargo and how airlines, airports and handlers are responding to industry demands of this category. At Pilot, e-commerce delivery in the H3D (heavy and hard to handle) category will account for at least 30 percent of overall business in 2018. Pilot recently integrated new last-mile-only solutions into its service offerings as a result of purchasing Minneapolis-based Manna Freight Systems this summer. The symposium is jointly produced by Cargo Facts Consulting and Cargo Facts.

Wednesday, October 3, 2018

Bravo National Customer Service!


It’s National Customer Service Week! Pilot would like to thank our talented and dedicated national customer service staff that works tirelessly to answer our clients’ needs and requests. They make sure each and every call is handled with an attention to detail unmatched in the industry. If fact, a hallmark of Pilot’s national customer service is hearing a friendly—not automated—voice on the other end. This team is prepared to answer the phone within the first three rings, even during peak times like the holiday season. Their ability to respond knowledgeably and resolve issues quickly are a big reason why Pilot is considered a world-class organization. So, thank you, Pilot national customer service team, for all you do to give Pilot customers the best experience possible!