When I spoke with her on the topic, we discussed the importance of various factors in the 3PL relationship, including having a strong process in place and having good local knowledge, particularly in the case of international imports and exports.
As I told Gail, the key to success in the logistics process is to “partner with the right vendor and document expectations as well as how the process will actually work. Having a clear statement of work, and understanding what the customer wants, makes it easier to design an efficient system for them.”
To read the full article, head over to the WT100 website.
