On-time deliveries at an all-time high this holiday season

I want to take a moment to congratulate and thank everyone on the Pilot team for their hard work over the holiday season and in the months leading up to it. Not only did we handle a record number of shipments this year, but we did so while achieving an extremely impressive on-time performance.

This year’s holiday delivery rush was our best ever, delivering more than 40,000 televisions and other large items to consumers in the month of December. There's no doubt that the new technology solutions we launched this year aided in making our network more efficient and error-free. But it's also important to note that our success this holiday season -- and through the year -- would not be possible without our team of dedicated employees.

There is still large numbers of orders coming in after the holidays, but we anticipate that when the numbers are all in, our home delivery on-time performance rate will be well over 99 percent for the month of December, which is an incredible achievement during a notoriously difficult delivery season. Once again, thanks to the staff and Pilot community for making that possible!

Pilot Introduces Customs Brokerage Service Offering

Over the past several years, we have continued to add more services to our arsenal in our quest to provide the best possible service to our customers. To that end, we have just announced the launch of Pilot Customs Brokerage (PCB). PCB is now processing and handling the customs clearance of imports for Pilot customers everywhere in the U.S. We are also offering customs brokerage as a stand-alone service for companies who are not current customers, allowing us to broaden our reach and bring in new business.

Ilyse Dawicki, managing director of customs brokerage, is spearheading the new PCB operation. Ilyse has over 20 years of experience in customs brokerage and has undoubtedly been a great asset to our team.

With the help of Ilyse and this new service we are able to better serve our customers and eliminate the use of third party brokers. PCB not only adds to our growing list of customer services, but to our overall growth as a company. Congratulations to everyone involved in putting PCB into action!