![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgUItIA3soNyqBVxcp6CHAsiU1FdgAhCRwrUgRy0UjT6MgKdBmC6St_ugUsvXeG_zqe4HOzP30kQcLV1KfUOv_KYQlk0ji_8hmRUAy9Nr7kZnsn7-_XiBatAgK7mw9maV5QEDt8nq9tUnFJ/s200/Hill_J.jpg)
John Hill, president and chief commercial officer, observes how omnichannel retailing has forced a supply chain evolution. He examines the year-round needs of handling shipments for the e-commerce segment and how customer service has to keep pace with technology-savvy customers in order to be successful.
http://www.inboundlogistics.com/cms/article/satisfying-customer-demand-in-a-365-e-commerce-market/