Pilot Exhibits Retail Logistics Expertise at ShopX! National Meeting

Today, Pilot's Bill Welsh, national account manager, special services/home delivery, is exhibiting at the ShopX! 2018 National Meeting in New Orleans. This meeting brings together decision makers and experts in the retail industry, who relate the best practices that they employ to keep operations relevant. “From state-of-the-art lighting setups to digital technology displays, this show will run the gamut of ideas that retailers use to add value to the in-store customer experience,” says Bill. “Retailers are investing more in that experience—whether it’s in a supermarket, big box, boutique or chain store—as a way to not only increase foot traffic, but also compete with online sales.” Bill will speak with attendees about Pilot’s expertise in retail logistics and our flexibility to provide services when others can’t. “We are willing to deliver to the store at 3 a.m. when the store is closed,” he says. “We take pride in tailoring a solution that fits a customer’s unique requirements and situation, even if that means delivering in the middle of the night.”

Pilot's CTO Leads Technology Modernization Efforts

Mark Baker, Chief Technology Officer, is modernizing Pilot's technology, internal and customer facing, so that communications remain efficient and customers receive superior service. This includes managing, directing and selecting cutting-edge logistics software and technology that drive Pilot’s core business processes. Baker brings more than 23 years of senior IT management experience to Pilot, operating exclusively in the transportation and logistics industry since 2003.

https://www.ajot.com/news/pilot-freight-services-welcomes-chief-technology-officer-mark-baker

Pilot Hartford Management Honored for Role in Relief Shipments

Pilot's Earl McClain, left, and Kim Gajewski, middle,
joined Pratt and Whitney's disaster team
 when the entire crew was honored with the company's
Leadership Award, recognizing their joint efforts
to get relief shipments to Puerto Rico
shortly after Hurricane Maria hit last year. 

Congratulations to Kim Gajewski, regional vice president, and Earl McClain, international operations manager, BDL, who recently joined employees from Pratt and Whitney to accept a leadership award honoring the team’s efforts to get relief supplies to Puerto Rico shortly after Hurricane Maria hit last year. For their part, Kim and Earl sourced and coordinated supply pickups in five different U.S. locations and also secured three separate charters to get much-needed provisions out. “That was a wild couple of days and not without hiccups caused by the ground handlers and charter operators,” says John Hill, president and chief commercial officer. “In situations like these, it is all about the communication through the execution even when it means not sleeping and giving hourly information through the night. Kim and Earl were all over this and simply amazing!”