As
Pilot heads into the heart of the fourth quarter, the company expects the
handle record volumes in November and December, fueled largely by the
e-commerce category. Managing this boost was among the discussion as the company’s
senior leaders—representing its nationwide locations—gathered recently in
Chicago. Operationally, Pilot’s network expects to handle an average of more than 5,500 daily e-commerce deliveries
in its system during the course of the holiday season. Pilot’s national customer service
workforce will increase by 65 percent with seasonal hires to answer calls and
track home deliveries for the largest national accounts. Pilot closed 2016
with record revenue of $579.5 million and 1.6 million shipments and
looks to be well beyond the $600 million threshold this year.
