Priority Customer Service

Nearly all of us have been there, especially during the holidays. It’s that breaking point where all you want is someone who will listen patiently as you explain your dilemma, hear the urgency in your voice, feel your frustration through the phone and solve your problem in a way that makes the call worthwhile in the first place. You want swift service from a confident, knowledgeable representative.

That’s exactly what you’ll get when you call Pilot.

Year round—not just during the holiday season—you’ll reach a customer service agent, every time. At night, on weekends and during holidays, a friendly voice every time. In fact, 99% of the time, your call will be answered within 25 seconds of contacting Pilot.  Our team is prepared to answer the phone within the first three rings. No matter if we’re handling our daily average of 2,000 calls or 3,500 calls at peak times, you’ll be a priority. And you don’t have to worry about being bounced from person to person in order to get a resolution. Our agents are cross-trained in a way that empowers them to handle any customer need from start to finish.

Reaching the right person at 1-800-HI-PILOT is how we prioritize customer service every day. 

Pilot Phoenix Hits the Fairway with SALEO

Pilot Phoenix recently participated in and sponsored a golf tournament hosted by SALEO, the Southern Arizona Logistics Education Organization. This group’s mission is to educate, promote and grow the transportation and logistics industry by networking the logistics service providers and users in the Arizona-Mexico region. In the past four years, PHX has benefited greatly from its membership in SALEO. “Through this affiliation, we’ve been able to grow our local customer base, so we were more than happy to give back via this event,” says Mauro Rodriguez, sales manager, Pilot Phoenix. Pictured at left is Mauro and Jose Rebeil, account executive, Pilot Phoenix.

Making Technology Work Harder for Pilot Customers

Pilot technology keeps customers connected to shipments at all times, anywhere in the world. In just a few clicks on CoPilot—our online shipping navigator—users can employ a wide range of options, from booking and quoting to completing airbills and reporting.

Pilot also offers shorter residential delivery time windows than others in the transportation industry. How? Our proprietary COMPASS program offers the fastest, most reliable system for scheduling and managing home deliveries. Our drivers also use this technology to record consignee signatures electronically for proof of delivery.

At Pilot, we’re dedicated to helping customers streamline processes, enhance communication and provide instant access to information. Our attention on function-focused technology means we deliver solutions that are specifically designed for each customer, situation and logistics need. To learn more about how our technology is Piloting business every day, call us at 1-800-HI-PILOT.