John Hill, president and chief commercial officer, observes how omnichannel retailing has forced a supply chain evolution. He examines the year-round needs of handling shipments for the e-commerce segment and how customer service has to keep pace with technology-savvy customers in order to be successful.http://www.inboundlogistics.com/cms/article/satisfying-customer-demand-in-a-365-e-commerce-market/
