![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhU84NmMkSuYI8Up22_X6Wqg5aA_5gvsuzZBx6GiBpfG25nskgjTU5n5OVS55495NaoH4FI5j6n69FWWD3WsiYRNB_NpfgbJZZ0SzpkNm-jMjRwAEfWVaSqgquU6lC4V_ZxBb1wfT4xplrU/s320/retail+store.jpg)
Tuesday, November 13, 2018
Pilot Exhibits Retail Logistics Expertise at ShopX! National Meeting
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhU84NmMkSuYI8Up22_X6Wqg5aA_5gvsuzZBx6GiBpfG25nskgjTU5n5OVS55495NaoH4FI5j6n69FWWD3WsiYRNB_NpfgbJZZ0SzpkNm-jMjRwAEfWVaSqgquU6lC4V_ZxBb1wfT4xplrU/s320/retail+store.jpg)
Thursday, November 8, 2018
Pilot's CTO Leads Technology Modernization Efforts
Mark Baker, Chief Technology Officer, is modernizing Pilot's technology, internal and customer facing, so that communications remain efficient and customers receive superior service. This includes managing, directing and selecting cutting-edge logistics software and technology that drive Pilot’s core business processes. Baker brings more than 23 years of senior IT management experience to Pilot, operating exclusively in the transportation and logistics industry since 2003.
https://www.ajot.com/news/pilot-freight-services-welcomes-chief-technology-officer-mark-baker
https://www.ajot.com/news/pilot-freight-services-welcomes-chief-technology-officer-mark-baker
Thursday, November 1, 2018
Pilot Hartford Management Honored for Role in Relief Shipments
Tuesday, October 30, 2018
Two Pilot Teams Give Back to Texas Community
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjTMpFvcDArGvlR4gBcWcFHA4SiBuX2aMWvK2USCvfYLS9GfeNddUZzVyJXHH95-2rcqgI0nRxGwT6iHaP145-kO6hh0hY4X-b_y9sPNbob-UjOukElBQlEXVp-zNlV1MP90F162QZJoowk/s200/rev+DFWdinner7.jpg)
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjwRKzxfSGfBbDNMD-DRMiXAItYatU4R5uLus0tPJEteThyphenhyphen91nGF3HJ6k8hAvGC3A2W6MyoofFHx_pHQ2hFTahB31yqPnHRh3T1r1oYBxqINU3bgsULETHjwjWL47HdpVAZ7kzonn1FAcp0/s200/rev+ELP+customer+event.jpg)
Friday, October 26, 2018
Pilot Moves and Expands Columbus-Based Facility
Thursday, October 11, 2018
Pilot Provides Forwarder Perspective on E-commerce Panel Discussion
John Hill,
president and chief commercial officer, will participate in a panel discussion on
Thursday, October 11, during the Cargo Facts Symposium in San Diego. John will represent the forwarder’s
perspective in a dialogue about e-commerce and global expectations around package
delivery, implications for freighter aircraft cargo and how airlines, airports
and handlers are responding to industry demands of this category. At Pilot, e-commerce delivery in the H3D (heavy and hard to handle) category will
account for at least 30 percent of overall business in 2018. Pilot
recently integrated new last-mile-only solutions into its service offerings as
a result of purchasing Minneapolis-based Manna Freight Systems this
summer. The symposium is jointly produced by Cargo Facts Consulting and Cargo Facts.
Wednesday, October 3, 2018
Bravo National Customer Service!
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhUVdhnAiZIG3N6zNxxifUWBc654CBlg51fM1VDjow0h8i6v_-ZGBwilPFnuJLvdN3oI0x1TK2urrleKhTycpIon-BHCYi3kFn6I3vs1F2o8E70ZNhhvSAe036fubGcPZJE3LC0xNW9MgUZ/s200/ncs+agent.jpg)
Friday, September 28, 2018
Pilot Receives Three More Industry Awards
In June, Pilot was awarded its 16th Ryder Carrier Quality Award. The commercial fleet management, dedicated transportation, and supply chain solutions company recognizes excellence through a variety of metrics, including on-time performance, claims handling, customer service, technology applications, economic value, and innovation for the last full calendar year.
For the ninth consecutive year, Pilot has been named to Inbound Logistics’ list of the top 3PL Providers. Each year, Inbound Logistics’ editors select the best logistics solutions providers by carefully evaluating submitted information, conducting interviews and online research, and comparing that data to their readers’ expanding global supply chain and logistics challenges to serve their unique needs better and with more efficiency.
For the ninth consecutive year, Pilot has been named to Inbound Logistics’ list of the top 3PL Providers. Each year, Inbound Logistics’ editors select the best logistics solutions providers by carefully evaluating submitted information, conducting interviews and online research, and comparing that data to their readers’ expanding global supply chain and logistics challenges to serve their unique needs better and with more efficiency.
Announced earlier this summer, Pilot
received the nod as the top Airfreight Forwarder in Logistics Management magazine’s Quest for Quality. Pilot also scored
top in both the on-time performance and value categories. This
recognition is widely regarded in the transportation industry as the most
important measure of customer satisfaction and performance excellence. Readers
also rated providers on customer service, IT and equipment and operations.
Wednesday, September 26, 2018
Pilot Employees Get Active for Million Mile Support
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipHh1rjyaaRhAcnjQHKkHcHcE-PPUpGXi6KfdHwvHG0DTNn5wIWToX1T-zOAn2pV26UlQ1PcPAJvX8B3-4ExPtijVyJobZqlWuDHXi2ex-aw2gsNHf5IrqMz7sAB53Iwx50RsgvFZk67-n/s200/kburrell.jpg)
Thursday, September 13, 2018
Heavy, Hard-to-Handle Cargo Gets Easier at Pilot
In this Air Cargo World article, John Hill, president and chief commercial officer, talks about Pilot's service to the H3D niche of the e-commerce arena, with a core focus on the furniture and appliance markets.
Tuesday, August 21, 2018
Pilot Piscataway Becomes Company’s First FDA-Regulated Warehouse
Pilot’s
largest logistics-only facility is now the company’s first FDA-regulated warehouse.
Situated in Piscataway, NJ, the central location in the Northeast translates
into several transportation advantages for customers: one-day point to most of
the Northeast; two-day point as far south as Atlanta; and prime inbound
container location for port of New York/Newark. One of its newest customers collects
canned food donations, which necessitated the FDA certification. Pilot must adhere to
certain pest control processes, cleanliness and sanitation standards and is
subject to inspection by the FDA. Pilot’s eWMS system allows products to be
handled as FIFO (first in, first out), ensuring perishables are rotated and expiration
dates tracked. At 65,000 square feet, the Piscataway facility gives Pilot excellent
leverage to handle a variety of warehouse needs in the U.S.
Tuesday, August 14, 2018
Pilot Freight Services Named Top Airfreight Forwarder for Second Consecutive Year
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiMBst27O92tRhcnNFOzABgmOzL9VW7OrYkI7KtU9tqHUZgoUn0jUp3Yd_w8rR0rJz_uPPNl3KdB1HBahMECFyvrXOlVo_MqPvC4La6wC87w0nNEhLw7Uvm4fxmqIsYA3BBAwLnOU32tWRv/s200/q4q.jpg)
Pilot
customers expect consistent, quality results and we are proud to deliver each and
every time. This year’s ranking as the #1 overall airfreight forwarder in Logistics
Management magazine’s Quest for Quality marks our 28th prestigious award
from readers. We’re grateful that our dedication to both on-time
performance and providing value was recognized with top scores
in those categories.
This recognition is widely regarded in the transportation industry as
the most important measure of customer satisfaction
and performance excellence. Readers also rated providers on customer service, IT and equipment and operations.
Our Pilot
team is working worldwide every day—and with our customers foremost in mind—to
be the best transportation partner on the planet. We are delighted and honored
to be acknowledged for excellence again this year.
Thursday, July 19, 2018
Delivery Experience Factors Greatly Into Final Mile Success
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhLZUIUlzgeLjWU8hy_3KE3O93XDP0QmGL-RA6RskRU4YQcT5duB7jTLidUqWQi_HpI6gaOMjGLIW3_0zSKw1QUFzxJoBRo_vhXGF8582htXiFvHE0R6nX0pZw1pIzAroOErV6hCBNwIGVk/s200/crop+GB_3.jpg)
http://www.ttnews.com/articles/fleets-target-opportunities-growing-final-mile-sector
Tuesday, July 17, 2018
Pilot Acquires Manna Freight Systems to Expand Final Mile Delivery Services
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjkLuMGjyU5AUltPoTs6rttmkHTshc04HbQMot1azDpKh4Gy_d3f2gWaQi0bG8B4oQGP4ZrmvqzIPyYpjGE0rTR9o63Up-1CYJfsau-wqO6tdY4wI9RXgdNfyEmXe7fKvcbjeerQfdqoi2B/s320/PFS016-web.jpg)
http://www.pilotdelivers.com/about-pilot-freight-services/newsroom/news-releases/pilotnews.aspx?newsid=137
Thursday, June 28, 2018
Pilot Begins a Fruitful Cherry Shipping Season
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEil_ltuKWBOoB9s1weijIVO2B0uPUHf2m8Ey_sPr0y8U2mY64oXAfVdr00-zz3phxlPYPY1HM_nvmAXsffe_QXWmeXQDTzxE4cPuIBKXfwmxpnpJFyYRVgCWbQHKY6rfElsmZkQ3hDSpWa9/s320/Rainer+Cherries.jpg)
Monday, June 25, 2018
Pilot Opens Multi-Client Warehouse in Salt Lake City
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjaqXUl0Dn0xQ-bwTrX2sVMY55s-pg8QMSw8YHYeYE6vm7eBmYerbbnI1_nmyZcX3H2E9AWUUfcx87yhV-kJyAPHLXEA_233NNSEKxxZVOdXdw3Loh0J-P4scYW5huS2k33s9TarS6_3X9c/s320/PFS024-web.jpg)
Wednesday, June 13, 2018
Pilot Freight Services Announces Zach Pollock in New Executive Role
Zach Pollock has been promoted to Chief Operating Officer at Pilot Freight Services, which has recently experienced months of double-digit growth and productivity improvements in many areas. The combination of Zach's strong sales, operations and management experience with Pilot gives him the perspective to think
strategically from all points of view while keeping in mind
long-term, company-wide goals.
Friday, June 8, 2018
Pilot's Lemonade Days Boost Donation to ALSF
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi6v0cxyHqRdGwtgxYPa3dm5NGjFlJqlF1SpmUnIObGaqkjNMjtLPLRuEjWpA0B4g3Kh56wQP2aLIpwUPbvkh1NPYUZijy71H54OPpI3KSwX5YLWxdBisPuE0gBNkDUICzTQzB71vH8VlU/s320/ALSF_Pilot+Check+Presentation.jpg)
offices has already raised enough money to fund more than six months of cancer research.
Friday, May 18, 2018
Pilot's New Home Delivery Service Caters to E-commerce Niche
Pilot
started its new home delivery service with the e-commerce
customer in mind. Since this last-mile residential product does not require a
consignee signature or an appointment to complete a successful delivery, it often shortens the time from order to delivery. “We developed this service as a way to satisfy the consumer's desire to receive home deliveries in a much faster
manner,” says Tom Drake, executive vice president, domestic/Canadian operations & traffic. These shipments are integrated right into a station’s daily routes rather than waiting in queue for an appointment. Tom points out
that it is not meant for every e-commerce shipment—like high-value items—but several customers have already determined that it fits their shipment profile. For example, big box retailers and e-tailers
have engaged this service option on items ranging from slides and deer
fencing to appliance doors and utility carts. There's also a cost savings factor with Pilot's service. “Other carriers may classify these
items as heavy/oversized and not conveyable, so these shipments would be subject
to additional charges with them,” says Tom.
Pilot's new service officially started in mid-April and deliveries have continued to increase as e-commerce companies have taken advantage of the offering.
Tuesday, May 15, 2018
Pilot Chooses Alex’s Lemonade Stand Foundation as National Philanthropy Partner
Friday, May 11, 2018
Pilot Tampa Valuable Partner to Girls on the Run
Congratulations to Girls on the Run Tampa Bay on its recent successful 5k. According to Laura Moore, executive director, the event was the "biggest, best and sparkliest yet!" More than 1,400 registered runners and 160 volunteers came together for the special day, and $7,000 was raised for the organization's scholarship fund. Pilot Tampa has been a supporter and sponsor of the non-profit program that works to encourage pre-teen girls to develop self-respect and healthy lifestyles through dynamic, interactive lessons and running games, culminating in a celebratory 5k run. Katie Bulso, daughter of Kristi Bulso, terminal manager, and Danny Bulso, account executive, participates on the Apollo Beach Elementary GOTR team. "Thank you for being our incredible partner and making our 5k day one where our girls truly learned that the seemingly impossible IS possible!" says Laura.
Wednesday, May 9, 2018
Mother's Day Guaranteed Fresh by Pilot
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgCDm2FpaWvy_YvIM1rTxIyInWGJP7nHoeu6_wLTEWRDJiKSjt-WBrzFZE0LvoKm7CrAHcUPhOMFyKSzLiksu2uTOxQsnHey5AOhw7lxXzGTK4GI9aUZwH-HHnpJg6tCDoxGJMLr5MoqCsn/s320/mdflower+1.jpg)
Tuesday, May 1, 2018
Pilot Safeguards Shippers Via Amber Road's On-Demand Export Service
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgOq1fNckTLxoCmXjqStzpfSofJlCVNFmv7gKT7lphJ_OD62Z7bue-lKi2IrUHqmgUg6VmFrd4kqgIaYugedPiNhc5Q661q-fq3qqbvBGjzJjtoLkR48BMFSFOJ17J1M1b8JKffocYRekPQ/s320/PFS055-web.jpg)
http://markets.on.nytimes.com/research/stocks/news/press_release.asp?docTag=201804240900BIZWIRE_USPRX____BW5616&feedID=600&press_symbol=73059375
Friday, April 20, 2018
Foreign Trade Zone Delivers Competitive Edge and Added Value for Pilot Customers
Pilot El Paso is now operating as a
Foreign Trade Zone, a factor that will appeal to many Pilot clients in the
automotive, healthcare, electronics and aerospace industries. An FTZ is an area
authorized by the U.S. Customs and Border Protection that allows U.S.-based
companies to defer, reduce or even eliminate customs duties on its products
admitted to the zone. “We envision customers that import raw materials from the
Far East and Europe to their manufacturing plants in Mexico, will use the
station’s FTZ capabilities to hold product here until they are ready to send it
south,” says Hector Martinez, Pilot El Paso’s in-house customs broker. “That
way they have their inventory nearby as opposed to overseas, and thus avoid
paying U.S. duties.” When ready, the ELP team will prepare the goods for export
and the team will assist with the necessary document preparation.
Last summer, ELP doubled its warehouse space to 40,000
square feet in preparation for the FTZ activation. In order to do so, the
facility has established a new inventory and security system. “Since the
merchandise is considered an in-bond shipment and not technically entered into
the U.S., there are several special accommodations we’ve established at the
station in order to meet FTZ requirements,” says Hector. “This value-added
service will also allow Pilot to remain competitive as there are a dozen or
more FTZs in the city currently.” In addition, the station is situated close to
the Zaragoza Bridge, which allows for shorter transit times to the Mexican
border, a factor that is appealing to many customers.
Wednesday, April 18, 2018
Pilot's Double-Digit E-commerce Growth Fueled by Strong Commitment to Sector
Today, Pilot Freight Services is a featured exhibitor at the fifth annual Home Delivery World Show in Atlanta, GA, an event that draws attendees and exhibitors to discuss the latest delivery operations challenges and trends, specifically in home delivery. For the first quarter, Pilot has reported growth in the e-commerce sector of nearly 21 percent and significant growth across all service areas. As more countries embrace online ordering and
home delivery of heavy weight products, Pilot has
developed expedited shipping solutions for its e-commerce business, both
locally and internationally, with faster delivery times and more transparency
through the shipping process. Read more about it here.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgo6mFIeh0P0Ttt6HwS6Vj7p8BHPIKz-tLi-CkrUyA8XvDIVemwrHPQZNpyqjMjZMqoPaqg7mNxtLkRgMRYkZVCZoi7ZfXMhyphenhyphenmSu43rd1nKWPE7D6MIaeHzTWp5KtR_xev7TWDQEcV5yb6W/s320/homedelivery2018.png)
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgo6mFIeh0P0Ttt6HwS6Vj7p8BHPIKz-tLi-CkrUyA8XvDIVemwrHPQZNpyqjMjZMqoPaqg7mNxtLkRgMRYkZVCZoi7ZfXMhyphenhyphenmSu43rd1nKWPE7D6MIaeHzTWp5KtR_xev7TWDQEcV5yb6W/s320/homedelivery2018.png)
Friday, April 13, 2018
Buffalo Remembers Opening of Pilot Field as Baseball Season Starts
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgslEvGueW-y5kartBhYPVEGMLAbbagD4AsOy2Em7WzxeY5BR_m_dBxaTQySEBO_y1GeCAr8KS3eIToYWMoIhGCRwBflZGynYr0tjTaRnPfn_7rRPeM_7a9_MJYmIOHVX4hVlbdBz2gY1Sp/s320/sm+pilot+field.jpg)
http://buffalonews.com/2018/04/12/sean-kirst-buffalos-pilot-field-an-urban-ballpark-vision-that-swept-nation/
Wednesday, April 11, 2018
Introducing Pilot Milwaukee’s New Global Home Base
The Pilot Milwaukee team is enjoying its 49,000-square-foot facility and the significant process improvements the new building brings. The warehouse includes nine dock-high doors—one for drive-in—and parking for 25 trailers. A digital security system provides coverage inside and outside, and the building infrastructure employs state-of-the-art, energy-efficient technology. “The growth of several Fortune 500 accounts, as well as imports and exports, dictated the need to expand,” says Jim Best, franchise owner. “Our home delivery business also continues to grow, which requires additional warehouse space.” In the near future, the facility will be bonded so that the station can hold imports on its docks, a value-added service for Pilot customers. "Our expansion came at the right time, as the Wisconsin economy continues to grow and demand is increasing for expedited domestic and international services," says Jim.
Wednesday, April 4, 2018
Pilot GDL Marks Two Years of Growth in Mexico
Friday, March 2, 2018
Making over Warehousing to Handle E-commerce Deliveries
Steve Bullard, vice president, logistics services, lends his voice to this Air Cargo World article that looks at the e-commerce impact on logistics providers and the necessity to rethink warehouse operations. Steve shares insights on how Pilot has employed technology advancements in systems, equipment and design in order to remain adept to the demands of this vertical.
https://aircargoworld.com/allposts/clicks-bricks-orders-warehousing-gets-an-e-commerce-makeover/2/
https://aircargoworld.com/allposts/clicks-bricks-orders-warehousing-gets-an-e-commerce-makeover/2/
Friday, February 9, 2018
Fresh Flowers for Your Valentine
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg0gyqlEMvwzVzpshsXt0zRjOxLgYN8QYWN6arhF8q6XgXgv9r30PzPdHfv6nj9osnSt20x__We0RP-dI06kkEeSCBO8RyMXlaXpN56UmZ_sUlFEbEnc2p-4X2Fh1GSbe8QQxyePOrYfd6I/s320/ord+flowers.jpg)
The first undertaking involves coordinating and
delivering 444 shipments totaling more than 11,000 roses to major department
stores as part of a fragrance promotion. Six Pilot locations—Atlanta, Chicago,
Dallas, Los Angeles, Miami and Newark—will receive the roses just a couple days
before delivery to ensure they are as fresh as possible. From there, the
flowers will be distributed regionally to reach destinations within one or two
days. In order to minimize splashing, the roses are packed in a bucket with one
inch of water and then a plastic-lined box. “Most Valentine’s Day purchases
occur either on the holiday or the day prior,” says Shannon Donahue, account
executive, who is based in Chicago and is managing the project for Pilot. “In
this case, timing and handling are critical considering the delicate nature of
the product. This fits our business model and we do it well.”
Pilot
will also send more than 2,000 cases (with 10 dozen flowers each) of mixed
flowers and roses to 105 Midwest-based home improvement stores. Pilot Chicago
will sort, tag and move the flowers—which are shipped in the same manner as
described above—just one day before they are transported to chain stores in
Indiana, Kansas, Michigan, Mississippi , Missouri and Ohio. “It’s especially
crucial on delivery day to be able to provide status updates and reports, and
is one factor that has helped keep this relationship growing,” says Shannon.
Friday, February 2, 2018
Pilot to Connect Fans with Big Game Gear
Tuesday, January 16, 2018
Satisfying Customer Demand in a 365 E-Commerce Market
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgUItIA3soNyqBVxcp6CHAsiU1FdgAhCRwrUgRy0UjT6MgKdBmC6St_ugUsvXeG_zqe4HOzP30kQcLV1KfUOv_KYQlk0ji_8hmRUAy9Nr7kZnsn7-_XiBatAgK7mw9maV5QEDt8nq9tUnFJ/s200/Hill_J.jpg)
http://www.inboundlogistics.com/cms/article/satisfying-customer-demand-in-a-365-e-commerce-market/
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